Placing an Order: Cart, Checkout & Payment

Once your design and pricing look right, here's how to actually complete your order.

Adding to cart

1. Finish your design in the design tool (or select the options you want on a non-customized product).
2. Confirm the quantity, colors, and any options are correct — the price shown updates live as you adjust these.
3. Click Add to Cart.

Reviewing your cart

Before checking out, your cart shows:

• Each item with its design/preview thumbnail
• The price breakdown per item
• Total quantity and cost

If something looks off (wrong quantity, wrong color, missing personalization), it's easiest to fix it now rather than after checkout — go back into the design or adjust quantity directly from the cart if that option is available.

A note if you're shopping on a team/group store

If you're ordering through a specific team, school, or company's store, your cart is scoped to that store — items from a team store and items from the main site won't mix together in the same cart. If your cart looks empty or wrong after switching between the main site and a team store, that's expected — they're separate.

Checking out

1. Click Checkout from your cart.
2. Enter or confirm your shipping details.
3. Choose your payment method and enter payment details.
4. Some shops offer additional production or personalization fields at checkout (like a preferred pickup date, if the shop offers pickup) — fill these in if shown.
5. Review your order total, then submit.

After you order

You'll get an order confirmation by email, and can track status from My Account → Orders (see Tracking Your Order & Understanding Order Statuses). If the shop requires proof approval before production, you'll be notified separately when your proof is ready (see Approving Your Design Proof).

Payment troubleshooting

• Payment declined — double-check your card details and billing address match exactly what your bank has on file.
• Checkout won't complete — try a different browser or device, or clear your browser cache, then try again.
• Charged but no confirmation email — check spam first; if it's genuinely missing, contact the shop with your payment confirmation as proof of purchase.

Related: Getting an Instant Price Quote, Tracking Your Order & Understanding Order Statuses.