ST
Statera
FinTech SaaS
Cut resolution time 41% with automation + SLAs
“The rule engine routes every ticket the second it lands, and SLA breach alerts mean nothing slips. Reporting finally tells us the truth.”
Daniel Okafor, COO
Customer stories
Teams that left bloated help desks behind
From two-person startups to scaling support orgs, see how teams cut first-response times, deflected repeat questions with their help center, and stopped paying enterprise prices for it.
Trusted by teams who switched from Zendesk and Intercom
NorthbeamLumenCobaltStateraHeliographDriftwoodVellumQuanta
- 12M+
- Conversations resolved
- 47%
- Auto-resolved by AI
- 1m 12s
- Median first response
- 99.99%
- Platform uptime
Featured story
How Northbeam replaced three tools with one
NB
Northbeam
B2B SaaS · Series B
We replaced Zendesk, Intercom and a separate help-center tool with GetSupportX. First-response time dropped by 62% in the first month, and the AI copilot drafts half our replies now — grounded in our own docs, so we actually trust it.
Sara Bright, Head of Support
Read the full story-62%First-response time
3→1Tools consolidated
49%Replies AI-assisted
More stories
Wins across every kind of team
SaaS, e-commerce, agencies and startups — different goals, one platform that adapts to how each team works.
DW
Driftwood
DTC E-commerce
Help center now deflects 48% of incoming questions
“In-widget article suggestions answer order-status and returns questions before a conversation ever opens. Our queue is half what it was.”
Priya Nair, CX Lead
VS
Vellum Studio
Support agency
Runs support for 14 clients, each fully white-labeled
“White-label custom domains let every client see support under their own brand. Isolated workspaces, one platform, billed per seat.”
Marco Devlin, Founder
HG
Heliograph
Dev-tools startup
Stood up world-class support in a single afternoon
“Two founders, a free plan, and within hours we had email-to-ticket, live chat and a knowledge base live. It just worked.”
Lena Park, Co-founder
CR
Cobalt Retail
Omnichannel commerce
CSAT climbed to 4.8 across chat and email
“Proactive chat on product pages plus CSAT on resolve gave us a clear read on which conversations actually drove repeat orders.”
Anaya Mensah, Director of CX
QC
Quanta Cloud
Infrastructure SaaS
Hit a 1m 12s median first response at 4x volume
“Auto-triage tags priority and sentiment on arrival, so the right agent picks up the urgent ones first. Collision detection ended the double-replies.”
Tomas Reuel, VP Support
In their words
Quotes from teams who made the switch
“We replaced three tools with GetSupportX and cut first-response time by 62% in the first month. The AI copilot alone pays for the plan.”
“The shared inbox feels like Intercom, the reporting feels like Zendesk, and the price feels like a startup. That combination didn't exist before.”
“Our help center now deflects almost half of incoming questions, and the widget suggestions are the reason. Setup took an afternoon.”
“White-label domains let us run support for 30+ clients, each under their own brand with their workspace fully isolated. We bill per seat and our margins finally make sense.”
Rated 4.9/5 across 1,284 reviews
Write your own switch story
Start free today, or get a walkthrough on your own data from our team.