Answers that show up in the widget
Write an article once and it deflects questions right inside live chat, grounds your AI's cited replies, and lives on a help center you can host on your own domain. Fewer tickets, by design.
Knowledge base & help center
GetSupportX
- A real help center
- Versioned content
- Close the loop
- 24/7
- Self-serve answers, no agent needed
- SSR
- Server-rendered for clean SEO
- ~47%
- Of questions deflectable by self-serve
- Reversible
- Every article edit, restorable
A real help center
Server-rendered, SEO-clean and fast to navigate
Your help center is server-rendered so it ranks in search and loads instantly. Organize articles into collections, add breadcrumbs, and give customers a fast search that finds the right answer.
- Server-side rendered pages for clean, indexable SEO
- Collections and breadcrumbs organize articles logically
- Fast full-text search surfaces the right article quickly
- White-label custom domain serves it all under your brand
- Server-side rendered pages for clean, indexable SEO
- Collections and breadcrumbs organize articles logically
- Fast full-text search surfaces the right article quickly
- White-label custom domain serves it all under your brand
Versioned content
Edit fearlessly — every version is reversible
Articles are versioned with a full edit history. Make a change, ship it, and if it wasn't right, restore a previous version in one click. Nothing is ever lost, so your team writes with confidence.
- Full version history on every article
- One-click reversible restore to any prior version
- See who edited what and when across the content library
- Draft, review and publish without fear of losing work
- Full version history on every article
- One-click reversible restore to any prior version
- See who edited what and when across the content library
- Draft, review and publish without fear of losing work
Close the loop
Feedback and view analytics show you what to write next
A "was this helpful?" prompt on every article plus view analytics tell you which content is working and which gaps are driving tickets. Write the articles your customers are actually searching for.
- "Was this helpful?" feedback captured on every article
- View analytics reveal your most- and least-read content
- Spot the gaps that are quietly generating support tickets
- Prioritize new content with real demand signals, not guesses
- "Was this helpful?" feedback captured on every article
- View analytics reveal your most- and least-read content
- Spot the gaps that are quietly generating support tickets
- Prioritize new content with real demand signals, not guesses
Deflection built in
Surfaced inside the chat widget to stop tickets early
Your articles don't just live on a help center — they appear as suggestions inside the chat widget. Customers find their answer before opening a conversation, deflecting tickets before they're ever created.
- In-widget article suggestions deflect tickets at the source
- The same content powers the help center and the messenger
- AI grounds its draft replies in these same published articles
- One library, working across self-serve, chat and AI
- In-widget article suggestions deflect tickets at the source
- The same content powers the help center and the messenger
- AI grounds its draft replies in these same published articles
- One library, working across self-serve, chat and AI
Built to make support faster and kinder
The details that turn a feature list into a support experience your customers actually feel.
Fewer tickets, happier team
Self-serve answers and in-widget suggestions deflect the repetitive questions, freeing agents to focus on the conversations that need a human.
Found in search
Server-rendered, SEO-clean pages mean your help center ranks — so customers find answers from Google before they ever contact you.
Safe to maintain
Versioned articles with reversible restore let your whole team keep content fresh without ever fearing a bad edit.
Questions, answered
Yes. Pages are server-rendered with clean URLs, breadcrumbs and collections, so search engines index them well and customers find your answers organically — reducing tickets before they start.
Every article is versioned with a full edit history, and you can restore any previous version in one click. Nothing is lost, so your team can update content without worrying about mistakes.
Beyond the public help center, your articles appear as in-widget suggestions in the chat messenger, so customers often find their answer before opening a conversation. The same content also grounds AI draft replies.
Yes. On Growth and above you can serve the help center, customer portal and chat from your own white-label custom domain with your branding.
Pairs well with the rest of the platform
Every feature shares one workspace, so they work better together.
Greet visitors the moment they land
An Intercom-style messenger home meets a chat widget that answers from your help center first — so simple questions resolve on the spot and your team only sees the ones that truly need a human.
See how it worksDrafts you can actually trust to send
The copilot grounds every reply in your knowledge base and cites its sources, summarizes long threads, and auto-triages the queue. Guardrailed auto-deflection handles the easy ones — on your keys or platform credits, never on shared models.
See how it worksA home for every customer's tickets
Customers track their requests, browse your help center, and rate the outcome — all in a branded portal on your own domain. CSAT scores flow straight back into your reports.
See how it worksSee GetSupportX in action
Start free on the same workspace your whole team will live in, or get a tailored walkthrough from our team.