Terms of Service

By accessing or using the Service you agree to these Terms, our Privacy Policy, our Acceptable Use Policy and, where applicable, our Data Processing Addendum. If you do not agree, do not use the Service. Where you have signed a separate written agreement or order form with us, that agreement controls to the extent it conflicts with these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information, keep it up to date, and promptly notify us of any unauthorized use. Paid plans are licensed per agent seat; you agree not to share a single seat among multiple individuals.

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. You are responsible for the conduct of your end users and for the content processed through your workspace.

Paid plans are billed in advance on a monthly or annual basis according to the plan and seat count you select. Unless cancelled, subscriptions renew automatically at the end of each billing period at the then-current rates. You authorize us and our payment processor to charge your payment method for all applicable fees.

Fees are exclusive of taxes; you are responsible for any sales, use, VAT or similar taxes, excluding taxes on our net income. Except as required by law or expressly stated, fees are non-refundable. We may change pricing with prior notice effective at your next renewal.

We may offer a free plan or trial. Free plans are provided as-is, may have reduced limits and features, and may be modified or discontinued at any time. We may suspend or remove free accounts that are inactive or that abuse the Service.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that poses a security or legal risk. On termination, your right to use the Service ends and we may delete your data after a reasonable retention window, subject to the data export and deletion terms below.

The Service, including its software, design, and documentation, and all related intellectual property, is owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse engineer, resell or create derivative works of the Service except as expressly permitted.

As between you and us, you own all data you and your end users submit to the Service ("Customer Data"). You grant us a limited license to host, process and transmit Customer Data solely to provide and support the Service, as further described in our Privacy Policy and Data Processing Addendum. We do not use Customer Data to train shared or third-party models.

We warrant that the Service will perform materially in accordance with our documentation. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes that third party's intellectual property rights, subject to customary conditions and exclusions.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in California will have exclusive jurisdiction over any dispute that is not subject to arbitration, and the parties consent to that jurisdiction and venue.

We may update these Terms from time to time. We will post the updated Terms with a revised date and, for material changes, provide reasonable notice. Your continued use of the Service after the changes take effect constitutes acceptance.

Questions about these Terms can be sent to [email protected] or GetSupportX, Inc., 2261 Market Street, San Francisco, CA 94114, USA.