Cookie Policy

Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences, and understand how the site is used. We also use similar technologies such as local storage and pixels, which we refer to collectively as "cookies" in this policy.

When a customer embeds our chat widget on their site, the widget sets a first-party cookie or local-storage value to maintain the visitor's conversation session, remember the chat across page loads, and avoid showing the same prompts repeatedly. This identifier is scoped to the customer's workspace and is not used to track individuals across unrelated sites.

You can manage non-essential cookies through our cookie banner where shown, and you can clear or block cookies through your browser settings. Blocking strictly necessary cookies may break parts of the Service. Mobile and browser platforms also offer device-level controls for advertising identifiers, though we do not use cookies for cross-site advertising.

We honor the Do Not Track (DNT) browser signal for our analytics. When DNT is enabled, we do not load non-essential analytics for your session.

We may update this Cookie Policy as our use of cookies evolves. We will revise the date above when we do, and material changes will be communicated where appropriate.