Every conversation, one calm workspace
Live chat, email, help center, portal, and API all land in a single shared inbox with customer context attached. AI triages and drafts, automations enforce your SLAs, and reports show the whole picture — no tab-juggling, no bolt-ons.
GetSupportX inbox: a 3-pane workspace with a shared conversation list, the active thread, and live customer context side by side. An AI Copilot card shows a knowledge-base-grounded draft reply citing 2 articles.
Trusted by support teams who switched from Zendesk and Intercom
- 12M+
- Conversations resolved
- 47%
- Auto-resolved by AI
- 1m 12s
- Median first response
- 99.99%
- Platform uptime
Stop stitching five tools together, get one workspace
Shared inbox, live chat, help center, AI, automation and reporting — all here, sharing one data model and one customer record out of the box.
Shared Inbox & Ticketing
Email, chat, contact forms and API tickets land in one shared inbox — with live customer context beside every thread and a keyboard layer that keeps agents moving.
See how it worksLive Chat & Messenger
A fully brandable chat widget with an Intercom-style messenger home, in-widget article suggestions, identity verification and real-time typing indicators.
See how it worksKnowledge Base & Help Center
A fast, SEO-clean help center with collections, search, versioned articles and "was this helpful" analytics — surfaced inside the widget too.
See how it worksAI Copilot & Resolution
KB-grounded AI drafts replies, summarizes long threads, triages on arrival, and — when you're ready — resolves common questions on its own.
See how it worksAutomation & SLA
A rule engine, round-robin and load-based assignment, SLA policies with breach alerts, business hours and saved replies keep every promise on time.
See how it worksCustomer Portal
A branded, secure portal where customers track their conversations, pick up where they left off, and rate the help they got.
See how it worksReports & Analytics
Volume and trends, first-response and resolution times, channel breakdowns, agent leaderboards, CSAT and SLA compliance — at a glance.
See how it worksIntegrations & API
A public REST API with scoped keys, signed webhooks, and Slack / Discord notifications — plus white-label custom domains for the whole surface.
See how it worksShared inbox
A real inbox your whole team lives in
List, thread and live customer context — side by side. Assign, tag, merge, snooze and resolve without ever leaving the keyboard.
- 3-pane workspace: list · thread · live customer context
- Statuses, priorities, tags, custom fields & saved views
- Assign to agents or teams, merge duplicates, split off new threads
- Collision detection, @mentions and a full keyboard layer
GetSupportX inbox: a 3-pane workspace with a shared conversation list, the active thread, and live customer context side by side. An AI Copilot card shows a knowledge-base-grounded draft reply citing 2 articles.
AI copilot & resolution
AI that drafts, summarizes and resolves
Grounded in your knowledge base — never made up. Copilot suggests replies, summarizes threads for handoffs, and resolves the repetitive questions on its own.
- Copilot draft replies grounded in your knowledge base
- One-click thread summaries for instant handoffs
- Auto-triage: category, priority, sentiment & routing on create
- Guardrailed auto-deflection that abstains and hands off cleanly
Hi Liam — yes, you can upgrade mid-cycle! We'll prorate the difference and apply it instantly. Want me to switch you to Growth now?
Knowledge base & deflection
Answers that deflect tickets 24/7
A fast, SEO-clean help center with collections, search and versioned articles — surfaced right inside the chat widget so customers self-serve before they ever open a ticket.
- SSR help center with collections, search & breadcrumbs
- Versioned articles with reversible restore + edit history
- Article feedback + view analytics to find content gaps
- In-widget suggestions deflect tickets before they're opened
- Getting started with billing2,481 views
- How to upgrade or downgrade1,902 views
- Resetting your password1,544 views
One platform, every kind of team
From a solo founder to an agency running support for dozens of clients — GetSupportX adapts to how you work.
Startups
Punch above your weight.
Stand up world-class support in an afternoon — shared inbox, chat, help center and AI on a free plan that actually works.
See how it fitsSaaS
Support that scales with your MRR.
Per-seat pricing, SLAs, a public API and a knowledge base that deflects the repetitive questions so your team handles the hard ones.
See how it fitsE-commerce
Turn support into repeat sales.
Live chat on every product page, fast order-status answers, proactive messages and CSAT that tells you which interactions converted.
See how it fitsAgencies
Every client, fully white-labeled.
Run support for many clients from one platform — custom domains, isolated workspaces and branding per client, billed per seat.
See how it fitsEnterprise-grade, from day one
Isolation, compliance tooling and reliability aren't add-ons — they're built into the platform.
SSO & SCIM
SAML / OIDC single sign-on and automated SCIM provisioning on higher tiers.
GDPR tooling
Data export and erasure tooling plus a signable DPA, built in.
Tenant isolation
Every workspace is isolated at the data layer — no leakage between accounts.
99.99% uptime
An always-on platform with the reliability your support promises depend on.
Scoped access
Custom roles, scoped API keys and SSRF-guarded webhooks by default.
Want the full picture? Read about our security →
Teams switch — and never look back
“We replaced three tools with GetSupportX and cut first-response time by 62% in the first month. The AI copilot alone pays for the plan.”
“The shared inbox feels like Intercom, the reporting feels like Zendesk, and the price feels like a startup. That combination didn't exist before.”
“Our help center now deflects almost half of incoming questions, and the widget suggestions are the reason. Setup took an afternoon.”
“White-label domains let us run support for 30+ clients, each under their own brand with their workspace fully isolated. We bill per seat and our margins finally make sense.”
Platform questions, answered
One product. The shared inbox, live chat, knowledge base, AI, automation, customer portal and reports share the same data model, the same workspace and the same customer record — so a chat, an email and an API ticket from the same person all land in one thread of context.
Most teams are live in an afternoon. Point your support email at GetSupportX, drop the chat widget on your site, import a few help articles, and you have email, chat and self-serve deflection working the same day. Larger migrations from Zendesk or Intercom get hands-on help on Growth and above.
No. AI replies are grounded in your own knowledge base and conversations only. You can bring your own model key or use platform credits, and your data is never used to train shared or third-party models. Every workspace is isolated at the data layer.
Yes. Start free with one seat, then grow into automation rules, SLA policies, SSO/SCIM, custom roles and white-label domains as your team scales — without ever switching tools or migrating data.
A public REST API with scoped keys, HMAC-signed webhooks on ticket events, and Slack and Discord notifications come standard. White-label custom domains let you serve the help center, portal and chat from your own domain.
See the whole platform on your own data
Start free today, or get a tailored walkthrough from our team.