Enterprise support, startup-friendly price
Start free, grow to Team at $19 or Growth at $49 per agent-seat, and add SSO, SCIM, and white-label domains when you need them. AI runs on your own keys or platform credits — and never trains shared models on your data.
Free
1 agent
For a solo founder doing their own support.
Start for free- 1 agent seat
- Email-to-ticket + 1 channel
- Live chat widget & messenger
- Knowledge base (25 articles)
- 50 AI credits / month
- 30-day data retention
Team
Up to 5 agents
For small teams getting serious about support.
Start free trial- Up to 5 agent seats
- 3 channels + public REST API
- AI copilot, summaries & auto-deflection
- Knowledge base (250 articles)
- Automation rules, SLAs & business hours
- 1,000 AI credits / month
- 180-day data retention
Growth
Up to 25 agents
For scaling teams that live in the inbox.
Start free trial- Up to 25 agent seats
- 10 channels + proactive chat
- White-label custom domains
- Knowledge base (2,000 articles)
- 50 automations & 25 SLA policies
- 10,000 AI credits / month
- 365-day data retention
Business
Up to 100 agents
For larger orgs that need SSO and control.
Start free trial- Up to 100 agent seats
- SSO (SAML / OIDC) + custom roles
- Sandbox environment
- Unlimited tickets, chats & articles
- 250 automations & 100 SLA policies
- 50,000 AI credits / month
- 2-year data retention
Enterprise
Unlimited agents
For organizations with scale & compliance needs.
Talk to sales- Unlimited agent seats
- SCIM provisioning + custom roles
- Unlimited everything, 3-year retention
- Dedicated success manager & onboarding
- Custom DPA, security review & SLA
- Priority 24/7 support
Every plan includes the shared inbox, live chat, help center and the core AI copilot. Need something custom? Book a demo
Every limit and feature, side by side
Seats, channels, AI credits, automation, SLAs and security — the full breakdown of what each plan includes.
| Features | Free | Team | Growth | Business | Enterprise |
|---|---|---|---|---|---|
| Seats & volume | |||||
| Agent seats | 1 | 5 | 25 | 100 | Unlimited |
| Tickets / month | 200 | 5,000 | 50,000 | Unlimited | Unlimited |
| Chat conversations / mo | 100 | 2,500 | 25,000 | Unlimited | Unlimited |
| Connected channels | 1 | 3 | 10 | 25 | Unlimited |
| Data retention | 30 days | 180 days | 1 year | 2 years | 3 years |
| Channels & inbox | |||||
| Shared inbox & ticketing | Included | Included | Included | Included | Included |
| Live chat & messenger | Included | Included | Included | Included | Included |
| Email-to-ticket | Included | Included | Included | Included | Included |
| Tags, custom fields & saved views | Included | Included | Included | Included | Included |
| Merge, split, snooze & collision detect | Included | Included | Included | Included | Included |
| Knowledge & AI | |||||
| Knowledge base articles | 25 | 250 | 2,000 | Unlimited | Unlimited |
| AI credits / month | 50 | 1,000 | 10,000 | 50,000 | Unlimited |
| AI copilot, summaries & triage | Not included | Included | Included | Included | Included |
| AI auto-deflection | Not included | Included | Included | Included | Included |
| Bring your own model key (BYOK) | Not included | Included | Included | Included | Included |
| Automation & SLA | |||||
| Automation rules | 1 | 10 | 50 | 250 | Unlimited |
| SLA policies | 1 | 5 | 25 | 100 | Unlimited |
| Business hours & holidays | Not included | Included | Included | Included | Included |
| Proactive chat | Not included | Not included | Included | Included | Included |
| Platform & security | |||||
| Public REST API & webhooks | Not included | Included | Included | Included | Included |
| White-label custom domains | Not included | Not included | Included | Included | Included |
| SSO (SAML / OIDC) | Not included | Not included | Not included | Included | Included |
| SCIM provisioning | Not included | Not included | Not included | Not included | Included |
| Custom roles & sandbox | Not included | Not included | Not included | Included | Included |
| GDPR export & erasure | Included | Included | Included | Included | Included |
The depth they wanted, at the price they'd pay
Teams switched from Zendesk and Intercom and kept the depth — without the enterprise bill.
“We replaced three tools with GetSupportX and cut first-response time by 62% in the first month. The AI copilot alone pays for the plan.”
“The shared inbox feels like Intercom, the reporting feels like Zendesk, and the price feels like a startup. That combination didn't exist before.”
“Our help center now deflects almost half of incoming questions, and the widget suggestions are the reason. Setup took an afternoon.”
“White-label domains let us run support for 30+ clients, each under their own brand with their workspace fully isolated. We bill per seat and our margins finally make sense.”
Seats, trials and soft limits, explained
Only full agent seats are billed. Light and collaborator seats — for teammates who occasionally comment or read — are free, so you never pay for someone who isn't working front-line conversations.
It's the sweet spot before Enterprise: 25 agents, 10 channels, white-label custom domains, 50 automation rules and 10,000 AI credits a month. Most scaling teams need exactly this set — and rarely more — until they need SSO.
Anytime. Upgrades apply instantly and are prorated; downgrades take effect at the end of your billing cycle. Add or remove seats whenever your team changes — you're never locked in.
Yes — every paid plan starts with a free trial, no credit card required. You can also stay on the Free plan for as long as you like.
Ticket and chat volume caps are intentionally soft — we never block a customer conversation because a counter tripped. We'll nudge you toward the right plan, but support keeps working.
Yes. We offer discounts for registered nonprofits and early-stage startups. Reach out to sales and we'll get you set up.
Paying annually saves roughly 20% versus monthly. You're billed once a year and can still add seats mid-term, prorated.
Ready to see GetSupportX in action?
Get started free, or get a tailored walkthrough from our team.