Drafts you can actually trust to send
The copilot grounds every reply in your knowledge base and cites its sources, summarizes long threads, and auto-triages the queue. Guardrailed auto-deflection handles the easy ones — on your keys or platform credits, never on shared models.
AI copilot & auto-resolve
GetSupportX
- Copilot draft replies
- Thread summaries
- Auto-triage on create
- 47%
- Of questions auto-resolved by AI
- Cited
- Every draft grounded in your KB
- BYOK
- Or platform credits — your call
- Never
- Used to train shared models
Copilot draft replies
Drafts grounded in your knowledge base, with citations
Copilot writes a draft reply pulled from your own help center and past conversations — not the open internet. Every draft shows the articles it cited, so agents trust it and send in one click.
- Draft replies grounded in your published knowledge base
- Inline citations show exactly which articles informed the answer
- Insert, edit or regenerate — the agent stays in control
- No hallucinated facts — answers come from your content
- Draft replies grounded in your published knowledge base
- Inline citations show exactly which articles informed the answer
- Insert, edit or regenerate — the agent stays in control
- No hallucinated facts — answers come from your content
Thread summaries
Summarize long threads for instant hand-offs
Walk into a 40-message escalation and get a one-paragraph summary instantly. Hand-offs between agents and shifts become frictionless because the next person reads the gist, not the whole thread.
- One-click summary of any long or escalated conversation
- Hand-offs between agents and shifts become instant
- Catch up on context without re-reading every message
- Summaries stay attached to the conversation for reference
- One-click summary of any long or escalated conversation
- Hand-offs between agents and shifts become instant
- Catch up on context without re-reading every message
- Summaries stay attached to the conversation for reference
Auto-triage on create
Category, priority, sentiment and routing — the moment it lands
Every new conversation is read by AI the instant it arrives: it assigns a category, sets a priority, gauges sentiment and routes to the right team — so urgent and unhappy customers never wait in a flat queue.
- Auto-categorize and prioritize new conversations on arrival
- Sentiment detection flags frustrated customers for fast handling
- Smart routing sends each conversation to the right team
- Works with your automation rules, not against them
- Auto-categorize and prioritize new conversations on arrival
- Sentiment detection flags frustrated customers for fast handling
- Smart routing sends each conversation to the right team
- Works with your automation rules, not against them
Guardrailed auto-resolution
Resolve the easy questions — abstain and hand off the rest
When you're ready, let AI resolve common, well-documented questions end to end. The guardrails matter most: if confidence is low, it abstains and hands off to a human cleanly rather than guessing.
- Auto-deflection answers common questions without an agent
- Confidence guardrails: low certainty means a clean human hand-off
- Bring your own model key (BYOK) or use platform credits
- Your data is never used to train shared or third-party models
- Auto-deflection answers common questions without an agent
- Confidence guardrails: low certainty means a clean human hand-off
- Bring your own model key (BYOK) or use platform credits
- Your data is never used to train shared or third-party models
Built to make support faster and kinder
The details that turn a feature list into a support experience your customers actually feel.
Grounded, not guessing
Every draft and answer is built from your knowledge base and conversations — with citations — so the AI is accurate and your agents trust it.
Safe by design
Guardrails make the AI abstain and hand off when it isn't sure, and your data is never used to train shared models. Control without the risk.
Your model, your way
Bring your own model key or use platform AI credits. You choose the economics and the provider that fit your team.
Questions, answered
No. Copilot drafts and auto-resolution answers are grounded in your own knowledge base and conversation history, with citations shown. When confidence is low, the AI abstains and hands off to a human rather than guessing.
Never. Your conversations and knowledge base are used to help your team and your customers only — your data is never used to train shared or third-party models.
Yes. You can bring your own model key (BYOK) to control the provider and economics, or use platform AI credits included with your plan.
The moment a conversation is created, AI assigns a category, sets a priority, detects sentiment and routes it to the right team — so urgent or unhappy customers are surfaced immediately instead of waiting in a flat queue.
Auto-deflection is guardrailed: it only resolves questions it can confidently answer from your content, and abstains with a clean hand-off when it isn't sure. You decide when and where to turn it on.
Pairs well with the rest of the platform
Every feature shares one workspace, so they work better together.
Answers that show up in the widget
Write an article once and it deflects questions right inside live chat, grounds your AI's cited replies, and lives on a help center you can host on your own domain. Fewer tickets, by design.
See how it worksSee the whole customer in three panes
List, thread, and full customer context sit side by side, so agents reply with history in view and never ask twice. Assign, avoid collisions, and clear the queue without leaving the conversation.
See how it worksPut your support playbook on autopilot
Rules route and prioritize the moment a ticket lands, SLA policies and business hours keep your promises on the clock, and saved replies turn your best answers into a single keystroke.
See how it worksSee GetSupportX in action
Start free on the same workspace your whole team will live in, or get a tailored walkthrough from our team.