Greet visitors the moment they land
An Intercom-style messenger home meets a chat widget that answers from your help center first — so simple questions resolve on the spot and your team only sees the ones that truly need a human.
Live chat & messenger
GetSupportX
- Your widget, your brand
- Messenger home
- Real-time & proactive
- < 5 min
- From snippet to live on your site
- 100%
- Brandable: color, position, copy
- Real-time
- Presence and typing indicators
- 1 inbox
- Chats land with everything else
Your widget, your brand
A chat widget that looks like it was built in-house
Set the brand color, choose the position, write the welcome message and decide whether to ask for an email. Drop one snippet on your site and the widget matches your product, not ours.
- Brand color, launcher position and welcome message you control
- Ask-for-email toggle to capture identity when it matters
- Hide on mobile, set color mode and tune behavior per workspace
- A single embed snippet — live in minutes, no engineers required
- Brand color, launcher position and welcome message you control
- Ask-for-email toggle to capture identity when it matters
- Hide on mobile, set color mode and tune behavior per workspace
- A single embed snippet — live in minutes, no engineers required
Messenger home
An Intercom-style home that helps before you say a word
The messenger opens to a greeting and an instant help search. Customers find an answer themselves, or start a conversation — either way you deflect tickets and start every chat with context.
- Greeting and quick-help search the moment the widget opens
- In-widget knowledge base suggestions surface relevant articles
- Customers self-serve first, then chat only when they need to
- Every started conversation arrives with the page and history attached
- Greeting and quick-help search the moment the widget opens
- In-widget knowledge base suggestions surface relevant articles
- Customers self-serve first, then chat only when they need to
- Every started conversation arrives with the page and history attached
Real-time & proactive
Presence, typing and proactive messages that convert
Customers see when an agent is online and typing, so the conversation feels live. Trigger proactive chats on the right page at the right moment to catch a question before it becomes a lost sale.
- Real-time presence so customers know someone's there
- Typing indicators keep the conversation feeling human
- Proactive chat triggers reach out on key pages
- Identity verification confirms who you're really talking to
- Real-time presence so customers know someone's there
- Typing indicators keep the conversation feeling human
- Proactive chat triggers reach out on key pages
- Identity verification confirms who you're really talking to
Always connected
Chat is just another channel in your shared inbox
Live chats don't live in a separate tool. They drop straight into the same shared inbox as email and tickets, so an agent can pick up a chat, assign it, add notes and resolve it with the full workflow.
- Chats land in the shared inbox alongside email and tickets
- Assign, tag, snooze and resolve chats like any conversation
- AI copilot can draft chat replies grounded in your help center
- Offline messages convert to tickets so nothing is missed
- Chats land in the shared inbox alongside email and tickets
- Assign, tag, snooze and resolve chats like any conversation
- AI copilot can draft chat replies grounded in your help center
- Offline messages convert to tickets so nothing is missed
Built to make support faster and kinder
The details that turn a feature list into a support experience your customers actually feel.
Deflect before you reply
In-widget article suggestions answer the easy questions instantly, so agents only handle the conversations that truly need a human.
Feels human and live
Presence and typing indicators make the messenger feel like a real conversation, not a contact form with extra steps.
Know who you're talking to
Identity verification confirms a customer's identity, so agents can safely act on account-specific requests in chat.
Questions, answered
Copy one embed snippet into your site and the widget is live in minutes. You configure the brand color, position, welcome message and behavior from your settings — no code changes for design tweaks.
Yes. Every chat lands in the same shared inbox as email and API tickets, so agents assign, tag, note and resolve them with the full ticketing workflow — and the AI copilot can draft replies.
The messenger home surfaces in-widget knowledge base suggestions, so customers often find their answer before starting a conversation. That deflects the repetitive questions and leaves agents the hard ones.
Identity verification confirms a logged-in customer really is who they say they are, so agents can safely handle account-specific requests like plan changes or order details inside chat.
Pairs well with the rest of the platform
Every feature shares one workspace, so they work better together.
See the whole customer in three panes
List, thread, and full customer context sit side by side, so agents reply with history in view and never ask twice. Assign, avoid collisions, and clear the queue without leaving the conversation.
See how it worksAnswers that show up in the widget
Write an article once and it deflects questions right inside live chat, grounds your AI's cited replies, and lives on a help center you can host on your own domain. Fewer tickets, by design.
See how it worksDrafts you can actually trust to send
The copilot grounds every reply in your knowledge base and cites its sources, summarizes long threads, and auto-triages the queue. Guardrailed auto-deflection handles the easy ones — on your keys or platform credits, never on shared models.
See how it worksSee GetSupportX in action
Start free on the same workspace your whole team will live in, or get a tailored walkthrough from our team.