Catch the cart before it bounces
Live chat on the product page answers sizing, shipping, and "where's my order?" in seconds, with proactive nudges at the moment of doubt. CSAT shows you which conversations converted, and 99.99% uptime holds through peak season.
- 47%
- Questions auto-resolved by AI
- 1m 12s
- Median first response
- 24/7
- Self-serve order answers
- 99.99%
- Uptime through peak season
What gets in the way today
The friction that slows support for teams like yours — and exactly what GetSupportX does about it.
Pre-purchase questions become abandoned carts
A shopper hesitating over sizing, shipping or returns won't email and wait — they bounce. Every unanswered question on the product page is a sale you didn't make.
"Where's my order?" buries everything else
Order-status requests are the bulk of e-commerce tickets. Answering each one by hand drowns the team and pushes the questions that actually need a human to the bottom.
Peak season breaks the support team
Black Friday triples your volume overnight. A team sized for a normal week melts down exactly when slow replies cost the most revenue.
Chat where they shop
Live chat on every product page
A fast, fully brandable widget meets shoppers at the moment of doubt — with a messenger home, instant help search and real-time presence — and every chat lands in the same shared inbox as your tickets.
- Brandable widget: colors, position, welcome & ask-for-email
- Messenger home with greeting and instant help search
- Real-time presence and typing indicators
- Every chat drops into the same shared inbox
Answer in seconds
Fast order-status answers, around the clock
A help center and in-widget article suggestions handle shipping, returns and sizing 24/7, while AI deflection and KB-grounded copilot turn the repetitive "where's my order?" volume into instant self-serve.
- In-widget article suggestions deflect tickets before they open
- Guardrailed AI auto-resolution for common order questions
- Copilot draft replies grounded in your policies
- 24/7 self-serve help center for shipping & returns
Reach out first
Proactive chat at the moment of doubt
Trigger a friendly message when a shopper lingers on checkout or a product page, recover a wavering cart, and tie CSAT to the conversations that converted so you know which support moments drive revenue.
- Proactive triggers that open chat at the right moment
- Recover hesitating shoppers before they bounce
- CSAT surveys on resolve, rolled into reports
- See which conversations led to a completed order
Built for peak
Ready for your busiest season
Automation routing, SLAs and saved replies keep a tripled queue moving, business hours set expectations, and 99.99% uptime means the widget stays up exactly when the traffic spikes.
- Automation rules route and prioritize a surging queue
- Saved replies and macros for repetitive order questions
- SLA policies and business hours set clear expectations
- 99.99% uptime through Black Friday and beyond
One workspace instead of five tools
Shared inbox, chat, help center, AI and automation in one fast, multi-tenant workspace — everything below included, nothing to stitch together.
- Brandable live chat widget on every product page
- Proactive chat triggers to recover wavering carts
- In-widget article deflection for shipping & returns
- AI auto-resolution for repetitive order-status questions
- CSAT tied to the conversations that converted
- Automation, SLAs and 99.99% uptime for peak season
“Live chat on our product pages caught the shoppers who used to bounce, and AI handles the order-status flood. During Black Friday week the widget never blinked — and our CSAT actually went up.”
Questions, answered
Yes. The brandable widget drops onto any page with a single snippet, and proactive triggers let you open a chat when a shopper lingers on a product page or checkout — exactly where pre-purchase questions turn into abandoned carts.
In-widget article suggestions and a 24/7 help center answer shipping, returns and sizing instantly, while AI auto-deflection resolves the repetitive "where's my order?" questions on its own — keeping your agents free for the conversations that need a human.
Yes. Automation routing, SLAs, business hours and saved replies keep a tripled queue moving, and the platform runs at 99.99% uptime so the widget stays live exactly when traffic peaks.
CSAT surveys on resolve roll into your reports, so you can connect support interactions to outcomes and see which conversations recovered a cart or led to a completed order.
Make support your best conversion channel
Put live chat where customers shop, answer order questions in seconds, and head into peak season ready.