See the whole customer in three panes
List, thread, and full customer context sit side by side, so agents reply with history in view and never ask twice. Assign, avoid collisions, and clear the queue without leaving the conversation.
Shared inbox
GetSupportX
- The 3-pane workspace
- Organise the queue
- Route the work
- 3-pane
- List · thread · context, side by side
- 0
- Tabs to juggle per conversation
- 1m 12s
- Median first response across teams
- 100%
- Keyboard-navigable workflow
The 3-pane workspace
List, thread and customer context — never lose your place
The conversation list, the full thread, and a live customer-context panel sit side by side. Read history, check past tickets and see custom fields without ever leaving the reply you're writing.
- Conversation list with unread, assignment and SLA cues at a glance
- Full thread with attachments, internal notes and the audit log inline
- Customer-context panel: recent conversations, custom fields, account data
- Reply, note, assign and resolve without breaking focus
- Conversation list with unread, assignment and SLA cues at a glance
- Full thread with attachments, internal notes and the audit log inline
- Customer-context panel: recent conversations, custom fields, account data
- Reply, note, assign and resolve without breaking focus
Organise the queue
Statuses, priorities, tags and saved views that match how you work
Move work through open, pending, on-hold, solved and closed. Layer on priorities, tags and custom fields, then pin the slices you care about as saved views your whole team shares.
- Five built-in statuses: open, pending, on-hold, solved, closed
- Priorities and color-coded tags to triage at a glance
- Custom fields capture the data your workflow actually needs
- Saved views pin filtered queues — yours, your team's, or shared
- Five built-in statuses: open, pending, on-hold, solved, closed
- Priorities and color-coded tags to triage at a glance
- Custom fields capture the data your workflow actually needs
- Saved views pin filtered queues — yours, your team's, or shared
Route the work
Assign, merge, split and snooze — keep the queue clean
Hand a conversation to an agent or a whole team. Merge duplicate threads from the same customer, split a tangent into its own ticket, and snooze anything that needs to wait until later.
- Assign to an individual agent or a team for round-robin pickup
- Merge duplicate conversations so one customer is one thread
- Split a side-question off into its own trackable ticket
- Snooze low-priority work to resurface exactly when it matters
- Assign to an individual agent or a team for round-robin pickup
- Merge duplicate conversations so one customer is one thread
- Split a side-question off into its own trackable ticket
- Snooze low-priority work to resurface exactly when it matters
Built for teams
Collision detection, @mentions and a full keyboard layer
See when a teammate is already typing so two agents never reply at once. Loop in an expert with an @mention, and fly through the queue on the keyboard — every common action has a shortcut.
- Collision detection warns when someone else is on the same thread
- @mention teammates in private notes to pull in expertise fast
- Keyboard shortcuts for navigate, assign, status, reply and snooze
- A complete audit log records every change for accountability
- Collision detection warns when someone else is on the same thread
- @mention teammates in private notes to pull in expertise fast
- Keyboard shortcuts for navigate, assign, status, reply and snooze
- A complete audit log records every change for accountability
Built to make support faster and kinder
The details that turn a feature list into a support experience your customers actually feel.
Every channel, one place
Email, chat, forms and API tickets share the same queue — no tab-switching, no dropped conversations between tools.
Fast by design
The 3-pane layout and keyboard layer mean agents resolve more in less time, without fighting the interface.
Made for collaboration
Collision detection, @mentions and assignments keep a whole team working the same inbox without stepping on each other.
Questions, answered
Email-to-ticket, the live chat widget, website contact forms and tickets created through the public REST API all flow into the same inbox, so your team works one queue instead of five tools.
Yes. Collision detection shows you when a teammate is already viewing or typing in a thread, so you never send two replies to the same customer. Internal @mentions let you pull in help without a hand-off.
You can merge duplicate conversations into a single thread, keeping the full history in one place. You can also split a side-question off into its own ticket when a conversation grows a second topic.
Every status change, assignment, tag, merge and edit is recorded in a per-conversation audit log, so you always know who did what and when.
Pairs well with the rest of the platform
Every feature shares one workspace, so they work better together.
Greet visitors the moment they land
An Intercom-style messenger home meets a chat widget that answers from your help center first — so simple questions resolve on the spot and your team only sees the ones that truly need a human.
See how it worksDrafts you can actually trust to send
The copilot grounds every reply in your knowledge base and cites its sources, summarizes long threads, and auto-triages the queue. Guardrailed auto-deflection handles the easy ones — on your keys or platform credits, never on shared models.
See how it worksPut your support playbook on autopilot
Rules route and prioritize the moment a ticket lands, SLA policies and business hours keep your promises on the clock, and saved replies turn your best answers into a single keystroke.
See how it worksSee GetSupportX in action
Start free on the same workspace your whole team will live in, or get a tailored walkthrough from our team.