Support that scales with MRR, not against it
One flat price for your account with agent seats included, while your knowledge base deflects the repetitive questions and AI triages the rest. SLAs that hold, a public REST API that fits your stack, and reports that tie first-response speed back to retention.
- AI-native
- Deflection & triage built in
- 99.9%
- Uptime target
- Flat
- One price, every workspace
- 100%
- Workspace data isolation
What gets in the way today
The friction that slows support for teams like yours — and exactly what GetSupportX does about it.
Volume grows faster than the team
Every new customer adds tickets. Without deflection and triage, support headcount becomes the tax you pay on every bit of growth.
Slow replies quietly churn accounts
A frustrated customer doesn't always complain — they just don't renew. First-response time is a retention metric, and most teams can't see it clearly.
Your support tool lives on an island
Tickets are stranded from your product, billing and data. Without an API and webhooks, you're copy-pasting context between tabs all day.
Pricing that scales
Flat pricing that tracks your growth
You pay for full agents only — light and collaborator seats are free. Generous ticket and chat volume means a busy week never triggers a surprise bill, so support cost scales with your team, not your traffic.
- Flat plan pricing — light & collaborator seats are free
- Volume is generous and never hard-blocks a conversation
- Upgrade tiers unlock channels, automations and AI credits
- Predictable cost as headcount, not traffic, grows
Deflect & triage
Cut repetitive volume before it reaches an agent
A SEO-clean knowledge base answers the FAQs in-product, AI auto-deflection resolves the common ones, and AI triage tags, prioritizes and routes everything else the moment it lands.
- In-widget article suggestions deflect tickets pre-open
- Guardrailed AI auto-resolution for common questions
- Auto-triage: category, priority, sentiment & routing on create
- Article feedback analytics surface your content gaps
SLAs & speed
Fast responses that protect retention
SLA policies with first-response and resolution targets, breach alerts, business hours and a rule engine keep every promise on time — and reports tie response speed back to CSAT and churn risk.
- SLA policies with first-response & resolution targets
- Breach alerts, business hours and holiday calendars
- Round-robin and least-busy auto-assignment
- First-response, resolution-time, CSAT & SLA reporting
API & integrations
A public API that fits your stack
A scoped REST API and signed webhooks let you create tickets from your product, sync customer context, and pipe events anywhere. Slack and Discord keep engineers in the loop without leaving chat.
- Public REST API (scoped Bearer keys) for tickets & replies
- HMAC-signed, SSRF-guarded webhooks on ticket events
- Slack & Discord notifications out of the box
- SSO (SAML / OIDC) and SCIM provisioning — on the roadmap
One workspace instead of five tools
Shared inbox, chat, help center, AI and automation in one fast, multi-tenant workspace — everything below included, nothing to stitch together.
- Flat pricing — seats included, extras billed per seat
- SLA policies with breach alerts and business hours
- Public REST API + HMAC-signed webhooks
- AI triage, deflection and KB-grounded copilot
- First-response, resolution-time and CSAT reporting
- Isolated per-workspace data (SSO / SCIM on the roadmap)
Illustrative — how a team like this would describe it
“Our help center deflects the repetitive questions and AI triages the rest before an agent opens it, so we can scale support without scaling the team at the same pace.”
Questions, answered
Each plan is a flat monthly price with a team of agents included; you only pay per seat for agents beyond that. Light and collaborator seats are free, ticket and chat volume is generous, and higher tiers unlock more channels, automations, AI credits and SLA policies. Cost scales with your team — not with a spike in traffic.
Yes. The public REST API uses scoped Bearer keys to create tickets, post replies and read conversation data, and HMAC-signed webhooks push ticket events to your systems in real time so support stays in sync with your product and billing.
SLA policies with first-response and resolution targets, breach alerts and business hours are available from the Starter plan up. SSO (SAML / OIDC) and SCIM provisioning are on our near-term roadmap for the Business and Enterprise tiers.
Faster, more consistent responses keep customers from quietly leaving. Deflection and AI triage clear the repetitive volume, SLAs guarantee response times, and reports tie first-response speed and CSAT back to the accounts that matter.
Scale support without scaling headcount
Deflect the repetitive questions, hold your SLAs, and wire support into your stack with the REST API.