A home for every customer's tickets
Customers track their requests, browse your help center, and rate the outcome — all in a branded portal on your own domain. CSAT scores flow straight back into your reports.
Customer portal & CSAT
GetSupportX
- A home for requests
- Security first
- Close with a rating
- Secure
- IDOR-guarded access control
- 0
- Internal notes ever exposed
- CSAT
- Surveys on resolve, into reports
- Branded
- On your own custom domain
A home for requests
Customers track, reply and reopen — all in one place
Give customers a portal where every conversation lives. They can see the status of each request, reply to keep it moving, and reopen a ticket if a resolved issue comes back — no digging through email threads.
- Track the live status of every conversation in one view
- Reply directly from the portal to keep things moving
- Reopen a resolved conversation when an issue resurfaces
- Pick up exactly where the last conversation left off
- Track the live status of every conversation in one view
- Reply directly from the portal to keep things moving
- Reopen a resolved conversation when an issue resurfaces
- Pick up exactly where the last conversation left off
Security first
IDOR-guarded so customers only ever see their own
The portal is built so a customer can only access their own conversations — every request is access-checked to prevent IDOR exposure. And internal agent notes are never rendered to the customer, ever.
- Every request is access-checked against the signed-in customer
- IDOR-guarded: no peeking at another customer's tickets
- Internal notes stay internal — never exposed in the portal
- Built on the same per-workspace data isolation as the app
- Every request is access-checked against the signed-in customer
- IDOR-guarded: no peeking at another customer's tickets
- Internal notes stay internal — never exposed in the portal
- Built on the same per-workspace data isolation as the app
Close with a rating
CSAT surveys on resolve feed straight into reports
When a conversation is resolved, the customer is invited to rate the help they got. Those CSAT scores roll up into your reports, so you can see satisfaction by agent, channel and over time — and act on it.
- CSAT survey prompts the customer when a ticket resolves
- Ratings summarize into your reports and analytics
- See satisfaction trends by agent, channel and period
- Spot unhappy outcomes early and follow up
- CSAT survey prompts the customer when a ticket resolves
- Ratings summarize into your reports and analytics
- See satisfaction trends by agent, channel and period
- Spot unhappy outcomes early and follow up
Stay in the loop
Branded portal with email notifications
Serve the portal under your own brand and custom domain so it feels like part of your product. Email notifications keep customers updated when an agent replies, so they're never left wondering.
- Fully branded portal on your white-label custom domain
- Email notifications when an agent replies or resolves
- Consistent experience with your help center and chat
- A professional, secure front door for support requests
- Fully branded portal on your white-label custom domain
- Email notifications when an agent replies or resolves
- Consistent experience with your help center and chat
- A professional, secure front door for support requests
Built to make support faster and kinder
The details that turn a feature list into a support experience your customers actually feel.
Secure by construction
IDOR-guarded access and never-exposed internal notes mean customers see only their own requests — security designed in, not bolted on.
A better customer experience
Customers track, reply and reopen on their own terms, with email updates along the way — far better than hunting through old email threads.
Feedback that drives reports
CSAT surveys on resolve turn every closed conversation into a satisfaction signal that flows into your analytics.
Questions, answered
No. The portal is IDOR-guarded — every request is access-checked against the signed-in customer, so people only ever see their own conversations. It builds on the same per-workspace data isolation as the rest of the platform.
Never. Internal notes are kept entirely separate and are never rendered in the customer portal. Customers see the conversation; your team's private notes stay private.
Yes. If a resolved issue comes back, the customer can reopen the conversation from the portal and pick up right where it left off, rather than starting a brand-new ticket.
When a conversation is resolved, the customer is prompted to rate the help they received. Those CSAT scores roll up into your reports so you can track satisfaction by agent, channel and over time.
Pairs well with the rest of the platform
Every feature shares one workspace, so they work better together.
Answers that show up in the widget
Write an article once and it deflects questions right inside live chat, grounds your AI's cited replies, and lives on a help center you can host on your own domain. Fewer tickets, by design.
See how it worksKnow what your queue is really doing
Track volume and trends, first-response and resolution time, channel mix, CSAT, SLA attainment, and an agent leaderboard — the numbers you actually bring to the staffing conversation.
See how it worksWire support into the rest of your stack
A public REST API and HMAC-signed webhooks let you build whatever you need, while native Slack and Discord alerts bring conversations to where your team already works.
See how it worksSee GetSupportX in action
Start free on the same workspace your whole team will live in, or get a tailored walkthrough from our team.