Wire support into the rest of your stack
A public REST API and HMAC-signed webhooks let you build whatever you need, while native Slack and Discord alerts bring conversations to where your team already works.
API, webhooks & integrations
GetSupportX
- Public REST API
- Webhooks
- Team notifications
- REST
- Public API for tickets and replies
- Scoped
- Bearer keys, least-privilege by design
- HMAC
- Signed, SSRF-guarded webhooks
- Slack
- & Discord notifications built in
Public REST API
Build on support with scoped, least-privilege keys
Create tickets, post replies and pull conversations programmatically through a clean public REST API. Authenticate with scoped Bearer keys so each integration gets exactly the access it needs — and nothing more.
- Create tickets and post replies through the public REST API
- Scoped Bearer keys grant least-privilege access per integration
- Pull conversation data into your own tools and dashboards
- Revoke a key instantly without touching the rest
- Create tickets and post replies through the public REST API
- Scoped Bearer keys grant least-privilege access per integration
- Pull conversation data into your own tools and dashboards
- Revoke a key instantly without touching the rest
Webhooks
Real-time events, signed and SSRF-guarded
Subscribe to ticket events and react in real time. Every payload is HMAC-signed so you can verify it's genuinely from us, and outbound delivery is SSRF-guarded to keep your infrastructure safe.
- Webhooks fire on ticket events as they happen
- HMAC-signed payloads you can cryptographically verify
- SSRF-guarded delivery protects internal infrastructure
- Wire support events into any system you run
- Webhooks fire on ticket events as they happen
- HMAC-signed payloads you can cryptographically verify
- SSRF-guarded delivery protects internal infrastructure
- Wire support events into any system you run
Team notifications
Slack and Discord, out of the box
Bring support into the channels your team already lives in. Send notifications to Slack and Discord on the events that matter — new high-priority tickets, SLA breaches, mentions — without building a thing.
- Slack and Discord notifications with no custom code
- Alert the team on new, urgent or breaching conversations
- Keep support visible where your team already works
- Configure which events post to which channels
- Slack and Discord notifications with no custom code
- Alert the team on new, urgent or breaching conversations
- Keep support visible where your team already works
- Configure which events post to which channels
White-label
Your brand, your domain, across the whole surface
Serve your help center, customer portal and chat from your own custom domain with your branding. Perfect for agencies running support for many clients — every workspace fully white-labeled.
- White-label custom domains for help center, portal and chat
- Your branding end to end — it looks built in-house
- Ideal for agencies with isolated per-client workspaces
- A consistent, professional front door for support
- White-label custom domains for help center, portal and chat
- Your branding end to end — it looks built in-house
- Ideal for agencies with isolated per-client workspaces
- A consistent, professional front door for support
Built to make support faster and kinder
The details that turn a feature list into a support experience your customers actually feel.
Secure by default
Scoped Bearer keys, HMAC-signed payloads and SSRF-guarded webhooks mean your integrations are least-privilege and verifiable — not a security afterthought.
Real-time, not batch
Webhooks fire the moment ticket events happen, so the rest of your stack reacts instantly instead of polling on a timer.
Fully your brand
White-label custom domains put your help center, portal and chat on your own domain — essential for agencies and polished products alike.
Questions, answered
The public REST API lets you create tickets, post replies and pull conversation data programmatically. You authenticate with scoped Bearer keys so each integration has least-privilege access, and you can revoke any key instantly.
Yes. Every webhook payload is HMAC-signed so you can verify it genuinely came from us, and outbound delivery is SSRF-guarded to protect internal infrastructure from malicious targets.
Out of the box. Send notifications to Slack and Discord on the events that matter — new high-priority tickets, SLA breaches, mentions — and choose which events post to which channels, with no custom code.
Yes. On Growth and above you can serve your help center, customer portal and chat from your own custom domain with your branding — built for agencies running support across many isolated client workspaces.
Pairs well with the rest of the platform
Every feature shares one workspace, so they work better together.
A home for every customer's tickets
Customers track their requests, browse your help center, and rate the outcome — all in a branded portal on your own domain. CSAT scores flow straight back into your reports.
See how it worksAnswers that show up in the widget
Write an article once and it deflects questions right inside live chat, grounds your AI's cited replies, and lives on a help center you can host on your own domain. Fewer tickets, by design.
See how it worksPut your support playbook on autopilot
Rules route and prioritize the moment a ticket lands, SLA policies and business hours keep your promises on the clock, and saved replies turn your best answers into a single keystroke.
See how it worksSee GetSupportX in action
Start free on the same workspace your whole team will live in, or get a tailored walkthrough from our team.