To provide the Service, GetSupportX engages a small set of trusted third-party providers ("subprocessors") that may process Personal Data on our behalf. We impose data-protection obligations on each subprocessor and remain responsible for their performance under our Data Processing Addendum.
The table below lists our current subprocessors and the purpose and primary processing region for each.
Current subprocessors
| Subprocessor | Purpose | Region |
|---|---|---|
| Cloud infrastructure (e.g. Hetzner) | Application and database hosting | EU |
| Email delivery (e.g. Amazon SES / Postmark) | Transactional and notification email | US / EU |
| Error monitoring (e.g. Sentry) | Application error and performance monitoring | EU |
| CDN & edge (e.g. Cloudflare) | Content delivery, DNS and DDoS protection | Global |
| Payments (Dodo Payments) | Subscription billing and payment processing | US |
| AI model provider (Anthropic / self-hosted Ollama gateway) | AI inference for grounded support features | US / self-hosted |
Change notifications
We may add or replace subprocessors as the Service evolves. Customers can subscribe to subprocessor change notifications so they are informed in advance of any addition or replacement.
Objecting to a new subprocessor
Where required under our Data Processing Addendum, we will provide at least thirty (30) days' notice before a new subprocessor begins processing Personal Data. During that period, a customer may object on reasonable, data-protection-related grounds by contacting us, and we will work in good faith to address the concern.
Contact
Questions about our subprocessors can be directed to [email protected].