Support software shouldn't punish small teams
We built GetSupportX because the tools with real depth cost enterprise money, and the affordable ones run out of room by your second hire. So we made one platform that scales with you instead of against you.
Support was broken — so we rebuilt it
We started GetSupportX in 2024 after years of stitching together a help desk, a separate chat widget, a knowledge base, an automation tool and a reporting add-on — none of which talked to each other. Customers repeated themselves. Agents drowned in tabs. Nobody was happy.
We believed there was a better way: one workspace where a chat, an email and an API ticket from the same person all share the same context — and where AI helps draft, summarize and resolve without ever inventing an answer or training on someone else's data.
We're early — shipping in small steps and still building the tool we wished we'd had when we were the ones answering tickets at 2am.
The values that shape the product
These aren't poster slogans — they're the questions we ask in every code review, design crit and roadmap call.
Customer first, always
Every decision starts with the person on the other end of the conversation. If it doesn't help a customer get a better answer faster, we don't ship it.
Move fast, stay grounded
We ship in small, frequent steps. AI is woven through the product — but it's always grounded in real data, never hand-wavy, and never at the cost of trust.
Earn trust by default
Isolated workspaces, GDPR tooling, role-based access and a 99.9% uptime target aren't features we upsell — they're the baseline every customer deserves.
Support, for support teams
We've sat in the inbox at 2am. We build the tool we wished we had — kinder to agents, faster for customers, honest about tradeoffs.
Remote, async, human
We work remote and async, and default to writing things down. Deep work over busywork, outcomes over hours, people over process.
Compound the small wins
Great support is a thousand details done right. We sweat the milliseconds, the microcopy and the edge cases so our customers don't have to.
Everything in one workspace
A snapshot of what every GetSupportX workspace includes out of the box.
- All-in-one
- Tickets, chat, KB, AI & automation
- AI-native
- KB-grounded copilot & auto-deflection
- Multi-tenant
- Per-workspace data isolation
- 14-day trial
- Start free — no credit card
GetSupportX is an independent, early-stage company. We're focused on building the best all-in-one support platform — and on earning the trust of every team that gives us a try.
See what we're building
Start a 14-day trial, or book a walkthrough and ask us anything about the product.